TRANAX | NAUTILUS HYOSUNG

Additional Support

For Service, Labor, warranty requests & Supplies, regular business hours are Monday thru Friday from 7am to 5pm. Weekends please call our ATM help desk number at 1.877.855.5475.

ERROR CODES ERROR DESCRIPTION CORRECTIVE ACTION
20001 Unable to load a cassette. Remove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser.
20002 Low Cash. Replenish the cash – If using less than 75 bills, disable the “Low Cash Warning” in the Transaction Setup Menu.
20003 Reject Bin full. Empty the Reject Bin – If the bin is empty, do a Day Total and then a Cassette Total – If that doesn’t help, check AP, BIOS and CDU ROM versions.
20004 Vault Door is open. Check vault door switch (located upper left corner) – check that black and white, 2-wire connector is properly connected at rear of main board. Bend switch forward to aid closing problems.
20010 Receipt paper jam. Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove printer to locate difficult jams.
20012 Receipt feed lever open. Close the feed lever on the printer.
20013 Receipt paper empty. Replenish the paper roll.
20014 Thermal printer is overheated. Contact manufacturer.
2xx15 Cash Dispenser detects bills prior to dispensing. Remove any jammed bills from the dispenser.
90001 Card Swipe Error. This does not mean the card reader is bad. Just records unsuccessful attempts at swiping cards.
Axxx1 Receipt Printer feed lever open – during operation. Close the feed lever on the printer.
Axxx2 Thermal printer is overheated – during operation. If problem is consistent then print head assembly may be defective.
Axxx3 Receipt paper jam. Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
Axxx4 Receipt paper is empty. Replenish the paper roll.
Axxx5 Receipt paper is jamming during loading. Remove any jammed paper and then reload.
Axxx8 Receipt Printer cutter error. If consistent, printer will require repair/replacement.
ADNxx Printer connection error. Check cables between Printer and Mainboard. Remove cables (even though they may be attached) and reconnect.
CANCE Surcharge Cancel Customer has canceled the transaction at surcharge.
C0011 Exit sensor is not cleared Check sensor, verify that the cabling plugged into the sensor boards is secure.
C0012 Reject gate timing sensor not cleared. Check dispenser for jammed bills and reinitialize the machine.
C0013 Both reject gate and exit sensor not cleared Check dispenser for any notes or obstructions.
C0017 Undefined
C0021 Double detect sensor is not cleared. Check dispenser for jammed bills and reinitialize the machine.
C0022 1stcassette inlet sensor not cleared. Check dispenser and cassette for jammed bills.
C0023 Cassette exit sensor (L+R) not cleared. Check dispenser for jammed bills and reinitialize the machine.
C0028 Count sensors not cleared Check dispenser for jammed bills and reinitialize the machine.
C0030 Main Motor encoder is not synchronized Turn dispenser over by hand, and then reinitialize. May require repair.
C0031 Forward motor encoder not synchronized. Turn dispenser over by hand, and then reinitialize. May require repair.
C0032 1stcassette inlet sensor not cleared Check for notes where the cassette engages the dispenser.
C0033 Undefined
C0036 Exit sensor blocked while initializing Clear any notes which may be blocking the exit sensor.
C0037 Invalid response (or no response) from double detect sensor Verify the connection to the double detect module.
C0039 Solenoid not responding Verify the function of the gate solenoid.
C003A Too many notes requested during a test dispense Test dispense failed, re-run the test and check notes.
C0041 Failed (5 times) to dispense a note after a successful dispense Check why notes are rejecting following at least one successful dispense (in the same transaction).
C0042 Undefined
C0043 10 Notes rejected in a row (single transaction) Check the notes in the cassette. Check reject analysis for source of rejected notes (long note, double-detect, etc)
C0044 5 notes consecutively rejected Check reject analysis for cause of rejected notes.
C0045 Note count sensor reporting mismatch Verify count of notes in the cassette against the settlement.
C0046 Undefined
C0047 1stcassette failed to dispense a note Most common reason is cassette is empty. Verify that there are notes in cassette 1. Check the quality of the notes and condition of the pick rollers.
C0049 Dispense request of “0” notes Check setup of CDU in Operator Menu, dispenser may need reprogramming.
C004A First cassette exit sensor (#6, #7) not clear Clear the note path of any notes or obstructions.
C004D 1stcassette not inserted Check cassette and verif that it’s inserted properly.
C004E 2ndcassette not inserted Check cassette and verify that it’s inserted properly.
C0050 AP does not receive response after dispense request AP did not validate dispense command. This is an AP software fault, not CDU.
C0051 Exceeded maximum number of notes dispensed (150) in a single trans. Check reject analysis, and verify test dispense.
C0052 1stcassette inlet sensor not cleared Check for notes where the cassette engages the dispenser.
C0053 Abnormal amount of double-detect failures during dispense Check condition of double-detect module. Check quality of notes and pick rollers.
C0054 Undefined
C0055 Long note detected at exit sensor during dispense Clear any jammed notes or obstructions from the exit sensor.
C0056 Short note detected at exit sensor during dispense Clear any jammed notes or obstructions from the exit sensor; mismatch of rejected notes.
C005A Undefined
C005B 2ndcassette fails to pick up notes Same as C0047, the second cassette is likely empty.
C0060 3rdcassette inlet sensor not cleared Check for notes where the 3rdcassette engages the dispenser.
C0062 3rdcassette inlet sensor not cleared Check for notes where the 3rdcassette engages the dispenser.
C006A Note jam at 2ndcassette exit Check rollers and sensors where notes would leave the 2ndcassette.
C0070 4thcassette inlet sensor not cleared Check for notes where the 4thcassette engages the dispenser.
C0072 4thcassette inlet sensor not cleared Check for notes where the 4thcassette engages the dispenser.
C007A Note jam at 4thcassette exit Check rollers and sensors where notes would leave the 4thcassette.
C007C 4thcassette fails to pick up notes Same as C0047/C005B, verify that there are notes in the 4thcassette.
C007D 4thcassette not inserted Check cassette and verify that it’s inserted properly.
C0080 2ndcassette inlet sensor not cleared Check for notes where the 2ndcassette engages the dispenser.
C0081 Double detect sensor not cleared while dispensing Check double-detect senor for note or obstruction.
C0082 Note leaving cassette exit sensor did not reach DD A note seen at cassette exit sensors did not reach the double detect module. Check for jammed notes.
C0083 Reject gate timing sensor #2 not cleared during dispense. Clear the note path before the reject gate.
C0084 Reject gate timing sensor #3 not cleared during dispense. Clear the note path before the reject gate.
C0085 Note leaving DD sensor did not reach gate sensor Check the note path for jammed or diverted notes. Check sensors from #5 to #2/#3.
C0086 Note leaving gate sensor did not reach count sensor Check for jammed notes between #2/#3 sensors and #0/#1 sensors.
C0090 Sensor check error Left measuring sensor A (#6/#7)
C0091 Sensor check error Right measuring sensor B (#6/#7)
C0092 Sensor check error Left gate timing sensor A (#2/#3)
C0093 Sensor check error Right gate timing sensor B (#2/#3)
C0094 Sensor check error Exit sensor (#4)
C0095 Sensor check error Double Detect (#5)
C0096 Sensor check error Left count sensor A (#0/#1)
C0097 Sensor check error Right count sensor B (#0/#1)
C009A Note jam at 3rdcassette exit Check rollers and sensors where notes would leave the 3rdcassette.
C009D 3rdcassette not inserted Check cassette and verify that it’s inserted properly.
C009F 3rdcassette fails to pick up notes Similar to C0047, C005B verify that there are notes in the cassette.
D0001 Modem initializing failure. This error is reported from the host. Check that programming is correct for this processor.
D0002 Reversal transaction failed. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection.
D0012 Invalid transaction. Network denial code.
D0013 Invalid Amount. Network denial code.
D0014 Invalid Card Number. Network denial code.
D0020 Surcharge screen should have been displayed. Network denial code.
D0024 Exceeds issuer withdrawal limit. Network denial code.
D0039 No credit account. Network denial code.
D0051 Insufficient funds. Network denial code.
D0052 No checking account. Network denial code.
D0053 No savings account. Network denial code.
D0054 Expired Card. Network denial code.
D0055 Invalid PIN. Network denial code.
D0057 Transaction not permitted -card Network denial code.
D0058 Transaction not permitted -Terminal Network denial code.
D0061 Exceed withdrawal limit. Network denial code.
D0075 Number of PIN tries exceeded. Network denial code.
D0078 No Account. Network denial code.
D0080 Invalid Date. Network denial code.
D0083 Cannot verify PIN. Network denial code.
D0086 Cannot verify PIN. Network denial code.
D0091 Bank unavailable. Network denial code.
D0092 System unavailable. Network denial code.
D0093 Transaction serial number mismatch. Contact host processor.
D0094 Record format mismatch. Contact host processor.
D0095 Routing ID mismatch. Verify Routing ID number – Contact host processor.
D0096 Terminal ID mismatch. Verify Terminal ID number – Contact host processor.
D0097 Response type mismatch (reversal). Contact host processor.
D0098 Response type mismatch (day-close). Contact host processor.
D0099 Response type mismatch (Configuration). Contact host processor.
D009A Response type mismatch (Withdrawal, Balance, Transfer). Contact host processor.
D009B STX omitte . Contact host processor.
D009C ETX omitted. Contact host processor.
D009D FS omitted (after response code). Verify that version of ATM Software matches host processor. Contact host processor.
D009E FS omitted (after retrieval reference number). Verify that version of ATM Software matches host processor. Contact host processor.
D009F FS omitted (after system trace audit number). Verify that version of ATM Software matches host processor. Contact host processor.
D00A0 FS omitted (after account balance). Verify that version of ATM Software matches host processor. Contact host processor.
D00A1 FS omitted (after available balance). Verify that version of ATM Software matches host processor. Contact host processor.
D00A2 FS omitted (after available balance). Verify that version of ATM Software matches host processor. Contact host processor.
D00A3 FS omitted (after authorization response text). Verify that version of ATM Software matches host processor. Contact host processor.
D00A4 ETX is in wrong place. Verify that version of ATM Software matches host processor. Contact host processor.
D00A5 FS omitted (after total cash dispense amount in day close). Verify that version of ATM Software matches host processor. Contact host processor.
D00A6 FS omitted (after total non cash dispense amount in day close). Verify that version of ATM Software matches host processor. Contact host processor.
D00A7 FS omitted (after surcharge amount in day close message). Verify that version of ATM Software matches host processor. Contact host processor.
D00A8 FS omitted (after surcharge in configuration message). Verify that version of ATM Software matches host processor. Contact host processor.
D00A9 ETX omitted (from configuration message). Contact host processor.
D0300 Modem is not responding. Verify modem function.
D1000 No Connection. Verify modem function.
D1100 ENQ not received from host. Contact host processor.
D1200 Transmission error. Verify modem function.
D1300 NAK sent 3 times to host. Verify host phone number – See D170x.
D1500 Modem connection time out – host not responding. Verify host phone number – verify modem speed – See D170x. If consistent, it could be a defective modem.
D170x Modem cannot support connection – excessive line noise (usually D1704/06) Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer).
D1800 No dial tone. Verify that incoming phone line is plugged into “line” rather than “Phone” on mainbaord. Phone line is in use or is being shared with another phone device (FAX, POS, phone)
D1900 No answer. Verify host phone number – See D170x
D2000 Phone line busy. Verify host phone number – call line with handset and check for busy signal – See D170x
D2100 Modem initializing error. Check modem.
D2200 EOT not received from host. Contact host processor.
D25xx Network Connection See page 3.33 of Operator Manual
E000x RMS port failure, response time out, modem failure, no dial tone. Verify RMS settings (Host Setup) – See D170x
F0001 Current Number of bill is 0. Load notes into the cash cassette – use Add Cassette function in Settlement.
F0002 No Surcharge Owner set. Set Surcharge owner – (Customer Setup)
F0003 No Surcharge Amount. Set Surcharge amount – (Customer Setup)
F0004 No refresh time set when advertisement is enabled. Set refresh timer – (Customer Setup)
F0005 No Advertisement text when advertisement is enabled. Set Advertisement text – (Customer Setup)
F0006 Dispense limit set error (less than 25 notes) Set Dispense limit – (T ransaction Setup)
F0007 Denomination Set error. Valid Denomination are $10, $20, $50, $100 – (Transaction Setup)
F0008 Fast Cash Set error (exceeded dispense limit). Check the Fast Cash amount. (Transaction Setup)
F0009 Master Key index is invalid. Check Master Key index – verify checksum (Host Setup)
F000A Master Key is empty. Check Master Key checksum – reinject key (Host Setup)
F000B Host Telephone Number is not set. Set Host T elephone Number – (Host Setup)
F000C Error Retry timer is not set. Set Error retry time (Host Setup)
F000D RMS Password is not set when RMS is enabled. Set RMS Password – (Host Setup)
F000E RMS phone number is not set when RMS send is enabled. Set RMS Phone number – (Host Setup)
F000F Terminal ID is not set. Set Terminal ID number – (Host Setup)
F0010 Routing ID is not set. Set Routing ID number – (Host Setup)
F0011 Master Key Serial number is not set Set Master Key serial number – (Host Setup)
F0013/14 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard.
F0015 Serial Number not Set Set Serial number in Operator Menu
F0016 Master Password left at default ATM will not go into service with the default master password. The master password must be changed from default.
8217091 Card in card reader Remove card
1101910 LOST CARD”, DEV_MCU
9723010 Failed to open device Check the serial port or cable
9723011 Communication error Check the serial port or cable
9723016 Time out to receive data Check the serial port or cable
9723019 Polling down Check the serial port or cable
9730100 IC CARD DENIAL
9730200 IC CARD ONLINE DATA ERROR
9730300 IC CARD ERROR
97913XX DEV_MCU Time over Error Code 1. Reboot ATM 2. Call your attendant
97923XX DEV_MCU FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
9799301 MCU RETRACT OVER Clear the count of retracted card at OP mode
90001 Card Read Error 1. Check Magnetic Card 2. Check Card Read module and cable connection
90002 Invalid IC card communication 1. Power Off/On 2. Check DIP MCR 3. Check cable connection
90003 DIP MCR latch failure 1. Power Off/On 2. Check DIP MCR (Clamp Lever) 3. Check cable connection
90004 DIP MCR unlatch failure 1. Power Off/On 2. Check DIP MCR (Clamp Lever) 3. Check cable connection
90005 DIP MCR power on failure 1. Power Off/On 2. Check DIP MCR 3. Check cable connection
90006 DIP MCR power off failure 1. Power Off/On 2. Check DIP MCR 3. Check cable connection
9311200 Fail to connect device Check the serial port or cable
9312300 Fail to close device Check the serial port or cable
9313200 Fail to send command to device Check the serial port or cable
9313300 Abnormal communication Check the serial port or cable
9341100 Fail to create sensor polling thread 1.Reboot ATM 2.Call your attendant
9341300 Sensor polling thread is terminated 1.Reboot ATM 2.Call your attendant
93A5600 Exception is occurred 1.Reboot ATM 2.Call your attendant
93A9500 Fail to connect ESU or setting fail Check the connect status of ESU
3100100 Send to undefined command 1.Reboot ATM 2.Call your attendant
3100200 Command execution is impossible 1.Reboot ATM 2.Call your attendant
3100400 Command data error 1.Reboot ATM 2.Call your attendant
3101000 Latch sensor is abnormal 1.Reboot ATM 2.Call your attendant
3102000 Card has not been read yet or others errors Call your attendant
3102100 No Start sentinel Call your attendant
3102200 VRC Error Call your attendant
3102300 No End sentinel. Too many data Call your attendant
3102400 LRC Error Call your attendant
3102500 No mac.stripe or No encoded card Call your attendant
3102700 SS-ES-LRC card Call your attendant
3103000 Detection of Power failure Call your attendant
3106000 Abnormal condition was found on the power-line(Vcc) of ICC(or SAM) Call your attendant
3106100 The receiving error of ATR Call your attendant
3106200 The card(SAM) does not accept this protocol Call your attendant
3106300 IC Card communication error(No answer) Call your attendant
3106400 IC Card communication error(Other) Call your attendant
3106500 IC Card is not activated Call your attendant
3106600 IC Card returned ATR which is not supported ISO/IEC7816-3 Call your attendant
3106900 IC Card returned ATR which does not match EMV2000 V4.0 Call your attendant
3107000 F-FROM write error Call your attendant
3107100 CRC error of User program code area of ESU Call your attendant
3107200 EEPROM operation error Call your attendant
3107600 Transmission error between ESU and ICRW Call your attendant
3109500 ESU is broken-down or disconnected Call your attendant
3109600 Metalic fraud object is detected Call your attendant
3109900 _INTERNAL_ERROR error is occurred and Fail to get error code from DLL Call your attendant
D0006 CARD NOT SUPPORTED Check your card
D0014 Invalid Card Number Check your account
D0054 Expire Card Check your card
D0057 Transaction not Permitted – Card Check your card
IDN0X DIP MCR connection failure 1. Power Off/On 2. Check DIP MCR 3. Check cable connection
1106910 LOST SLIP”, DEV_SPR
2001000 Receipt paper jam Remove any jammed paper from the printer.
2001200 Receipt printer feed plate open Close the feed plate.
2001300 Out of receipt (Receipt paper empty) Replenish the receipt paper.
2001400 Receipt printer head overheated before printing Check the printer head and change if necessary.
2010100 Receipt printer lever opened Close the lever of print head completely
2010200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize
2010300 Receipt paper jam Remove jammed paper between printer head and rollers
2010400 Receipt paper empty 1. Replenish receipt paper 2. Check the status of sensor and its connector
2010500 Receipt paper setting error 1. Check the status of setting paper 2. Check the status of sensor and its connector
2010600 Command is received while doing self-test After terminating self-test and initialize receipt printer
2010700 No receipt paper 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
2010800 Receipt paper cutting error 1. Check the Cutter module 2. Check if printer head lever is properly close
2010900 No sensing black mark (dark sensor) 1. Check the status of Black mark sensor 2. Check if Dip witch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark) t
2010A00 The size of image print data is abnormal Check the AP version and initialize
2080100 Receipt printer lever opened Close the lever of print head completely
2080200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize
2080300 Receipt paper jam Remove jammed paper between printer head and rollers
2080400 Receipt paper empty 1. Replenish receipt paper 2. Check the status of sensor and its connector
2080500 Receipt paper setting error 1. Check the status of setting paper 2. Check the status of sensor and its connector
2080600 Command is received while doing self-test After terminating self-test and initialize receipt printer
2080700 No receipt paper 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
2080800 Receipt paper cutting error 1. Check the Cutter module 2. Check if printer head lever is properly close
2080900 No sensing black mark (dark sensor) 1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
2080A00 The size of image print data is abnormal Check the AP version and initialize
2080B00 Margin setting error 1. Check whether the default registry setting is changed 2. Reset the PTR SP
2080C00 Paper jammed at the exit of the slot 1. Remove the jammed paper
2080D00 Paper jammed in the path 1. Remove the jammed paper
2080F00 The firmware crashed 1. Check whether the dip switch #1 is set to “ON” position 2. Update the firmware
2DN0000 Failed to connect communication between Receipt printer and SP 1.Check if communication cable or com port is not connected
9720000 Receipt printer communication error during SP opening Check if communication cable or COM port is not connected
97201 Hardware error occurred before executing command 1. Reset the PTR SP
9722010 Receipt Printer communication failure during COM port open 1. Do RESET at Operator Function 2. Reboot ATM
9722DN0 Receipt Printer communication failure during sending command to Receipt Printer 1. Do RESET at Operator Function 2. Reboot ATM
97912XX DEV_SPR Time Over Error 1. Reboot ATM 2. Call your attendant
97922XX DEV_SPR FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
A010100 Open lever detected before executing command Close the feed lever.
A010200 Printer thermal head overheated while executing command Check the thermal printer head and change if necessary.
A010300 Paper jam detected before executing command Remove any jammed paper from the printer.
A010400 Paper setting error detected before executing command Remove and re-install the receipt paper.
A010500 Paper check error detected before executing command Remove and re-install the receipt paper.
A010800 Paper cutter software check error detected before executing command Check for and remove any jammed paper.
A080100 Open lever detected while executing command Remove any jammed paper.
A080200 Receipt printer head overheated while printing Check the thermal printer head and change if necessary.
A080300 Paper jam detected while executing command Remove and re-install the receipt paper.
A080400 Paper setting error detected before executing command Remove and re-install the receipt paper.
A080500 Paper check error in doing command Remove any jammed paper.
A080800 Paper cutter software check error detected while executing command Check for and remove any jammed paper.
ADN0100 No response detected for 30 seconds after sending command Check cable and connection between the CE and printer.
ADN0F00 No response detected for 30 seconds after sending command Check cable and connection between the CE and printer.
ADN1100 No response detected after 3 retries Check cable and connection between the CE and printer.
ADN1200 No response detected between ENQ-ACK after 5 retries of ENQ Check the cable and connection between the CE and printer.
ADN1300 No response detected after 5 retries because of timeout between STX-BCC interval Check cable and connection between the CE and printer.
1102910 LOST WITHDRAW CASH”, DEV_CSH
1102920 LOST DEPOSIT CASH”, DEV_CSH
1103910 LOST CARD & SLIP”, DEV_MCU | DEV_SPR
2000100 No cassette Insert or re-insert the cassette(s). Check cassette sensor.
2000200 Note shortage Replenish the cassette.
2000300 Reject bin full Remove notes from the reject bin and try the Cassette Total function again.
2000500 Cash Dispenser Unit data setting error Check Cash Dispenser Unit information. (Currency, Denomination, etc)
2001600 Note detected in stacker (shutter or presenter type) Clear any notes from the stacker.
2021500 Sensor detects note in delivery path before CDU dispenses Remove note from the CDU delivery path.
2131500 CS4 sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right before the reject bin. Remove note from the CDU delivery path.
21A1500 CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove note from the CDU delivery path.
21B1500 CSB sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove note from the CDU delivery path.
24A1500 CS3A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove note from the CDU delivery path.
24B1500 CS3B sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove note from the CDU delivery path.
40000 Receive undefined command.
4000000 Cash Dispenser(CDU) received the undefined command from AP software 1. Get the trace file and log files in D:\trace 2. Call your attendant
4001100 Detecting CS2 / LS3 Dark (Front Access Type : Reject box is opened.) 1. Remove notes on CS2 / LS3 sensor 2. Clean CS2 / LS3
40014 – Detect CS4A after initialization. – Detect CS4A before dispensing.
4001400 CS4A / LS9 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4A / LS9
4001500 CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A
40018 – Detect CS4B after initialization. – Detect CS4B before dispensing.
4001800 CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery pa h. 2. Clean CS4B
4001900 CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4B
4001C – Detect CS4A & CS4B after initialization. – Detect CS4A & CS4B before dispensing.
4001C00 CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B
4001D00 CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B
40021 Detect CS1A after initialization / Detect CS1A before dispensing.
4002100 CS1A / LS1 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A / LS1
40022 Detect CS1B after initialization / Detect CS1B before dispensing.
4002200 CS1B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1B
40023 Detect S1A & CS1B after initialization / Detect CS1A & CS1B before dispensing.
4002300 CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A and CS1B
40028 Detect CS13 after initialization / Detect CS13 before dispensing.
4002800 CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS13
40029 Detect CS13 & CS1A after initialization / Detect CS13 & CS1A before dispensing.
4002900 CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A and CS13
4002A Detect CS13 & CS1B after initialization / Detect CS13 & CS1B before dispensing.
4002A00 CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13
4002B Detect CS13 & CS1A & CS1B after initialization / Detect CS13 & CS1A & CS1B before dispensing.
4002B00 CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13
40030 (INITIAL / DISPENSE) Motor Constant Speed Error
4003000 Failed in checking the main motor echo 1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4. Check Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. Change Main Motor Encoder Slit Sensor CS8
40031 (INITIAL / DISPENSE) SOLENOID ECHO Error
4003100 Failed in checking the reject gate solenoid echo
4003200 Failed in checking the present gate solenoid echo
4003300 Check sum error (No information is set) 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Initialize 3. Initialize after executing Cash Dispenser Information Set(‘P’) Command 4. Change Cash Dispenser B/D
4003400 Error of two sheets detecting sensor(CS5_1) for initializing 1. Check CS5_1 Sensor Cable 2. Check second Dip Switch in Cash Dispenser B/D 3. Change CS5_1 Sensor
40036 Detect CS13 before initialization.
4003600 Error of CS 2, CS13 / LS2 sensor during initialization 1.Remove a jammed note in CS13 / LS2 sensor. 2.Replace CS13 / LS2 sensor.
4003700 Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing 1. Check Cash Dispenser Board Segment 2. Initialize 3. Read data of ‘Read Double Sensor’ Command
4003800 Error in checking SRAM
40039 (INITIAL / DISPENSE) Solenoid Operation Error before motor activation
4003900 Gate operation sensor (CS3 / LS8) error before initial recovery 1. Initialize after removing notes or dust over Gate 2. Check CS3 / LS8 Sensor BKRT 3. Check CS3 / LS8 Sensor Cable 4. Exchange Sensor after abnormal operating CS3 / LS8 Gate detecting Sensor 5. Replace Reject
4003A00 When more than 5 sheets of cash dispensing is required during a test 1. Check command that Cash Dispenser is received 2. Check Cash Dispenser EP ROM Version or specification
4003B00 When CS15A or CS 15B sensor is detected as dark after initial recovery 1. Remove notes or dust on CS15A Sensor 2. Check CS15A Sensor Cable 3. Exchange Sensor after abnormal operating CS15A Sensor
40040 (DISPENSE) Reboot 5 or more times due to cassette separation
4004000 Cassette is removed during dispensing 1. Check the cassette catcher 2. Set the cassette properly
40041 (DISPENSE) Reboot 12 or more times
4004100 Error if re-driving is over 5 times during separated rejection 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide 5. Check dust existing in Main Motor Encoder Slit 6.
40042 (DISPENSE) The dispensed number of notes is less than requested.
4004200 In case the number of notes detected outlet sensor(CS13 / LS2) is less than the number of required notes 1. Check notes dispensed and rejected 2. Remove notes jammed in CDU 3. Remove dust in CS13 / LS2 Sensor 4. Exchange sensor after abnormal operating CS13 / LS2 Sensor
40043 (DISPENSE) Reject more than 40 sheets.
4004300 Error if total reject is more than 20 sheets 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Check notes index value
4004400 Error if continuous 5 times are rejected 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Check dust in Main Motor Encoder Slit 4. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Exchange CS8 Encoder Slit Sensor
40045 (DISPENSE) The dispensed number of notes is more than requested during/after operation
4004500 In case the number of notes detected outlet sensor(CS13 / LS2) is more than required notes 1. Check notes dispensed and rejected 2. Remove dust in CS13 / LS2 Sensor 3. Exchange sensor after abnormal operating CS13 / LS2 Sensor
4004600 Program error(Separated rejection) 1. Initialize after Reset Power 2. Upgrade Cash Dispenser Firmware or re-download 3. Exchange Cash Dispenser B/D
40047 (DISPENSE) Reboot 5 or more times due to miss pick up
4004700 1 cassette mis-feed error (Separated rejection) 1. Check notes in 1 Cassette 2. Check Sensor(CS6) Poll 3. Check jam in 1 cassette and reload 4. Remove dust in CS1A, CS1B Sensor 5. Exchange 1 cassette box when there are many error
4004800 Error if the number of dispensed notes is not matched to the requested 1. Check CS13 sensor (note jam and dust) 2. Replace CS13 sensor
40049 (DISPENSE) Received the number of requirement by “0”.
4004900 Error to dispense 0 sheets to be required (Separated rejection 1. Check received command 2. Check communication cable 3. Check Cash Dispenser Firmware Version
4004A (DISPENSE) Jam during dispensing.
4004A00 Error of note jam (Separated rejection) 1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 3. Install after rearranging notes in cassette
4004B00 Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection 1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes 4. Check foreign objects in the main motor encoder slit 5. Replace the CS8 encoder slit sensor
4004C00 In case the number of notes detected outlet sensor(CS13/ LS2) is more than that of notes detected on CS1A,B sensor 1. Check CS1 sensor 2. Reconnect CS1 sensor
4004D (DISPENSE) Cassette separation before operation.
4004D00 Error of being removed 1st cassette before separate rejection 1. Set cassette #1 correctly 2. Check the catcher inside cassette #1 guide
4000.00 Error of being removed 2nd cassette before separate rejection 1. Set cassette #2 correctly 2. Check the catcher inside cassette #2 guide
40051 (DISPENSE) Received the required number of notes 150 or more.
4005100 Received a request for over 50 notes dispensing on the Cash Dispenser from the upper unit. 1. Check the Cash Dispenser received command 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmware version and refer to specifications.
4005200 The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B) 1. Remove the remaining notes at a sensor in front of the CST 2. Realign notes in the cassette 3. Check abnormal clutch. 4. Check abrasion of the cassette box pick unit.
4005300 Error for the double note detection during separation.
4005400 Cash Dispenser EP Program Error during dispense operation (failed table search) 1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D
40055 (DISPENSE) Detect CS13 during constant speed of motor / CS13 Jam during dispensing.
4005500 Timeout due to note’s length error passed through the CS13 / LS2 during dispense operation 1. Remove a jammed note between the tray and Cash Dispenser 2. Remove a jammed note at the position of the CS13 / LS2 sensor 3. Remove a dust on the CS13 / LS2 sensor
40056 (DISPENSE) Solenoid Error during dispensing.
4005600 Abnormal operation of the gate solenoid during dispense operation. 1. Remove a jammed note on the gate 2. Remove notes in the reject box and remount the reject box 3. Check if the CS3 / LS8 sensor bracket is bended. 4. Check if the CS3 / LS8 sensor cable is Disconnected (CN10 #9~10)
4005700 Cash dispenser configuration error 1. Replace cash dispenser PCB 2. Reconfigure cash dispenser setup data
4005800 Retract box position error during command reserved operation 1. Mount the retract box or open the box cover 2. Check if CS62 sensor poll is abnormal 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).
4005900 Initial jam time error 1. Remove jammed notes 2. Clean the sensors (CS1~CS15) in cash dispenser
4005B00 2 Cassette Miss Feed Error (Fail to reject bill separately.)
4005D00 Continuously detected 2 notes for three times or more during dispense operation 1. Check notes’ status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 Sensor Guide 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12,
4006000 Something is detected in C31AB sensor before dispensing bills from 3rd cassette.
4006100 Something is detected in C31AB sensor before dispensing bills.
4006200 Bills are remained in CS1AB sensor after dispensing bills.
4006300 Bills are remained in CS31AB sensor after dispensing bills
4006A00 CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.
4006B00 Something is detected on CS31A, CS31B sensor during initialization
4007000 Something is detected on CS41AB sensor before dispensing bills from fourth cassette.
4007200 Something is detected on CS41AB sensor during dispensing bills.
4007300 Bills is remained in CS41AB sensor after dispensing bills.
4007A00 CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.
4007B00 Something is detected on CS41A, CS41B sensor in initialization
4007C00 Missfeed error in 4th cassette
4007D00 Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.
4008000 Something is detected on CS15AB sensor before dispensing operation
4008100 Something is detected in C15AB sensor during dispensing operation
4008200 Bill is remained in CS15AB sensor after dispensing operation
40088 (DISPENSE) Dispense the notes on the state of unsupported denomination setting.
4008F00 CS13 sensor detects a bill with hole during dispensing
40090 Decryption Error / Key Error
40091 Receive CMD except certification on the status of non-certification.
40092 Encryption Chip Communication Error
40093 0xC1 Command Execution Error (Certification Fail)
40094 0xC2 Command Execution Error (Certification Fail)
4009A00 CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.
4009D00 Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.
4009F00 3 cassette miss feed error
400AC00 Something is detected on CS2 sensor after dispense operation
400BC00 Communication error – Command Length doesn’t match.
400BD (Set CDU Info) CDU Type Setting Error
400BE (DISPENSE) Jam on the transport during operation (CS4 A/B Dark)
400BE00 Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close
400BF (Initialize, Dispense) No Encoder Signal 150ms or more during operation.
400C100 Cassette Jam during dispense operation (1 CST Encoder Error). 1.Remove a jammed note in 1 Cassette. 2.Replace 1 cassette box when multiple errors occur.
400C200 Cassette Jam during dispense operation (2 CST Encoder Error). 1.Remove a jammed note in 2 Cassette. 2.Replace 2 cassette box when multiple errors occur.
400C300 Cassette Jam during dispense operation (3 CST Encoder Error). 1.Remove a jammed note in 3 Cassette. 2.Replace 3 cassette box when multiple errors occur.
400C400 Cassette Jam during dispense operation (4 CST Encoder Error). 1.Remove a jammed note in 4 Cassette. 2.Replace 4 cassette box when multiple errors occur.
400C6 Detect CS13 during initialization.
400C600 Error of CS 2, CS13 sensor during initialization 1.Remove a jammed note in CS13 sensor. 2.Replace CS13 sensor.
400C700 Something is detected on CS12 sensor during dispensing bills or initialization.
400C800 Something is detected on CS14 sensor during dispensing bills or initialization.
400C900 Something is detected on CS14 sensor after dispense operation
400CC (DISPENSE) Detect CS1A, CS1B just before reset.
400CC00 Bill is remained on the sensor in front of cassette during resetting.
400D000 Bills are passed on CS13~CS12 sensor -Timeout[Jam].
400D100 Bills are passed on CS12~CS14 sensor -Timeout[Jam].
400D7 DIP Switch Setting Error
400FF00 Bill jam 1. Remove the jammed notes 2. Initialize
4DN0000 Cash Dispenser communication failure during sending command to cash dispenser 1. Do RESET at Operator Function 2. Reboot ATM
4DN0100 Cash Dispenser communication failure during receiving command to cash dispenser 1. Do RESET at Operator Function 2. Reboot ATM
4DN8100 Communication error of Shutter
8216091 Cash jammed on Cash Dispenser 1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor
9712000 Failed to create file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712100 Failed to read file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712200 Failed to write file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712300 Failed to close file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712400 Failed to delete file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712500 Failed to copy file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712600 Failed to create directory 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719000 Failed to execute an extra command in the status of Cash Unit Exchange 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719100 In case of not being the status of Cash Unit Exchange out of End Exchange 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719200 In case of carrying out Cash In Start command at two times 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719300 In case of not being the status of Cash In out of End Cash In 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719400 Invalid Cash Unit ID Reconfigure cash dispenser setup data
9719500 Invalid Cash Unit number Reconfigure cash dispenser setup data
9719600 The abnormal of the number of Cash Unit Reconfigure cash dispenser setup data
9719700 No. of dispensed notes that software counts is not matched to it cash dispenser responded 1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D
971A000 Invalid denomination Reconfigure denomination at supervisor mode
971A100 Invalid currency Reconfigure currency at supervisor mode
971A200 CASSETTE OFF POSITION”. Not dispensable 1. Reconfigure denomination 2. Reconfigure currency
971A300 In case the number of bills dispensed exceeds the maximum dispensing bill 1. Check cash dispenser driver (CDM SP) version 2. Reconfigure the maximum dispensable count
971A400 In case the number of coins dispensed exceeds the maximum dispensing coin 1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count
971A500 Invalid mix number 1. Reconfigure cash dispenser at supervisor mode
971A600 In case automatic Retry of SP fails 3 times
971A700 There is no setting information about automatic Retry standard
971B000 In case of being executed Reject or Retract command without being the bills in stacker. 1. Check a dust in stacker 2. Reconfigure the maximum dispensable count
971C000 Not supported command Reinstall software
971D100 Partial dispense 1. Check the replenished amount and replenish 2. Check the notes in cassette #1
971D200 Partial dispense from cassette #2 1. Check the replenished amount and replenish 2. Check the notes in cassette #2
971D300 Partial dispense from cassette #3 1. Check the replenished amount and replenish 2. Check the notes in cassette #3
971DX00 In case partial bills dispensed by dispensing demand when Partial Dispense option is on. ? “X” means cassette number.
9740000 Cash Dispenser communication failure during COM port open 1. Do RESET at Operator Function 2. Reboot ATM
9740101 In case incorrect cassette type is set.
9740102 In case nonexistent Note Index is set.
9741100 When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741400 When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741800 When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742100 When sensing CS21A,B Dark (, 400FF00 is subdivided by location of sensor.)
9742800 When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9743B00 When sensing CS15A,B Dark (, 400FF00 is subdivided by location of sensor.)
9744700 Cash picking-up fail while cash in cassette #1 is enough 1. Check bill jam or no note in cassette #1 2. Check cash dispenser
9745B00 Cash picking-up fail while cash in cassette #2 is enough 1. Check bill jam or no note in cassette #2 2. Check cash dispenser
9746B00 When sensing CS31A,B Dark (, 400FF00 is subdivided by location of sensor.)
9747B00 When sensing CS41A, B Dark (, 400FF00 is subdivided by location of sensor.)
9747C00 Cash picking-up fail while cash in cassette #4 is enough 1. Check bill jam or no note in cassette #2 2. Check cash dispenser
974FF00 When sensing bills in the Stacker (, 400FF00 is subdivided by location of sensor.)
9749F00 Cash picking-up fail while cash in cassette #3 is enough 1. Check bill jam or no note in cassette #2 2. Check cash dispenser
97914XX DEV_Cash Dispenser Time over 1. Reboot ATM 2. Call your attendant
97924XX DEV_Cash Dispenser FATAL ERROR (WARNING) 1. Reboot ATM 2. Call your attendant
9799499 DISPENSER COUNT ERROR Check the sensor on cash dispenser
C004F00 The Number of dispensed notes does not match 1. Check the number of dispensed notes. 2. Perform a test on the Cash Dispenser Unit.
D030000 Modem is not responding Check the modem controller.
D030100 The target call address has call blocking enabled. 1. Check modem cable 2. Contact to technician support team
D030200 The specified terminal identifier is invalid. 1. Check modem cable 2. Contact to technician support team
D030300 All call appearances on the specified address are currently in use. 1. Check modem cable 2. Contact to technician support team
D030400 The disable address parameter contains dialing control characters that are not processed by the service provider. 1. Check modem cable 2. Contact to technician support team
D030500 The specified country/region code is invalid. 1. Check modem cable 2. Contact to host and phone company
D030600 The operation failed for an unspecified or unknown reason. Contact to technician support team
D030700 Insufficient resources to complete the operation Contact to technician support team
1030100 DEV_PIN (Key data error from host) Contact to host
2000400 Vault door open Close the vault door. Check door switch.
9701010 Failed to connect communication between SP of PIN and EP of one Check if communication cable or COM port is not connected
9701012 Failed to deliver to data of EPP’s SP Check if communication cable or COM port is not connected
9701016 Received data time out of EPP Check if communication cable or COM port is not connected
9701017 Delivered data time out of EPP Check if communication cable or COM port is not connected
9701031 Failed to read Register of EPP Reboot ATM
9701040 Failed to produce Thread of EPP Reboot ATM
9701060 Failed to create buffer Reboot ATM
9701111 BCC error of EPP Check BCC logic of EPP
9701151 EPP is down when it receives an ‘Get Status’ command 1. Reboot ATM 2. Replace pinpad
9701152 EPP is down when it receives an ‘Clear Func Key’ command 1. Reboot ATM 2. Replace pinpad
9722020 File Open Error 1. Reboot ATM 2. Call your attendant
9722060 Memory Allocate Error (PrintForm Allocate IndexBuffer Fail) 1. Reboot ATM 2. Call your attendant
9722068 Invalid Media Name 1. Reboot ATM 2. Call your attendant
97221A2 Invalid Unit 1. Reboot ATM 2. Call your attendant
97221C1 Form is not Found 1. Reboot ATM 2. Call your attendant
97221C4 Form Name is NULL 1. Reboot ATM 2. Call your attendant
97221C5 Invalid Form 1. Reboot ATM 2. Call your attendant
97221C6 PrintForm() offset is Invalid 1. Reboot ATM 2. Call your attendant
97221C7 Invalid Form (Too many Fields) 1. Reboot ATM 2. Call your attendant
97221D1 Media is not Found 1. Reboot ATM 2. Call your attendant
97221D3 Media Overflow when form size is larger than media size 1. Reboot ATM 2. Call your attendant
97221D4 Media Name is NULL 1. Reboot ATM 2. Call your attendant
97221D5 Invalid Media (Attribute for Media definition is not proper) 1. Reboot ATM 2. Call your attendant
97221D6 Invalid Media (Area size is larger than media size) 1. Reboot ATM 2. Call your attendant
97221D7 Invalid Media (Size of Media Name is exceeded to 2048 bytes totally) 1. Reboot ATM 2. Call your attendant
972000.00 Field is not Found 1. Reboot ATM 2. Call your attendant
9720000.00 Field Error (This Field must have initial value) 1. Reboot ATM 2. Call your attendant
97200000.00 Non-Indexed value for Indexed Field 1. Reboot ATM 2. Call your attendant
972000000.00 Invalid Field 1. Reboot ATM 2. Call your attendant
9720000000.0 Invalid Field (This Field’s width is 0) 1. Reboot ATM 2. Call your attendant
9740020 Failed to create file 1. Reboot ATM 2. Call your attendant
9740025 Failed to copy file 1. Reboot ATM 2. Call your attendant
9745500 System power off while dispensing
97915XX DEV_BRM Time over Error Code 1. Reboot ATM 2. Call your attendant
97916XX DEV_PBM Time over Error Code 1. Reboot ATM 2. Call your attendant
97918XX DEV_PIN Time over Error Code 1. Reboot ATM 2. Call your attendant
9791AXX DEV_FNG Time over Error Code 1. Reboot ATM 2. Call your attendant
9791BXX DEV_VFD Time over Error Code 1. Reboot ATM 2. Call your attendant
97925XX DEV_BRM FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
97926XX DEV_PBM FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
97928XX DEV_PIN FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
9792AXX DEV_FNG FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
9792BXX DEV_VFD FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
9799901 DOOR CHECK 1. Reboot ATM 2. Call your attendant
9799902 LIGHT ERROR 1. Reboot ATM 2. Call your attendant
9799903 SPL ERROR 1. Reboot ATM 2. Call your attendant
9799904 PIN ERROR 1. Reboot ATM 2. Call your attendant
9799905 SENSOR CHECK 1. Reboot ATM 2. Call your attendant
9799907 UPS ERROR 1. Reboot ATM 2. Call your attendant
9799908 SCREEN ERROR 1. Reboot ATM 2. Call your attendant
991@@91 ON TRANSACTION POWER OFF 1. Check power supply 2. Check backup battery
D000100 Error while modem initializing Check the modem connection and the modem test.
D000200 Reversal transaction failure Check for any CDU s and the number of notes dispensed to customer.
D000300 PIN ERROR Transaction was denied by host
D000400 INVALID PIN Reboot ATM
D000500 BANK UNAVAILABLE Transaction was denied by host
D000600 CARD NOT SUPPORTED Transaction was denied by host
D000700 INSUFFICIENT FUNDS Transaction was denied by host
D000800 INELIGIBLE TRANSACTION Transaction was denied by host
D000900 INELIGIBLE ACCOUNT Transaction was denied by host
D001000 DAILY LIMIT EXCEEDED Transaction was denied by host
D001100 UNABLE TO PROCESS Transaction was denied by host
D001200 Invalid transaction Check the transaction from the host and try again.
D001300 Invalid amount Check the transaction from the host and try again.
D001400 Invalid card number Check the transaction from the host and try again.
D001500 UNABLE TO PROCESS Transaction was denied by host
D001600 WITHDRAWAL LIMIT ALREADY REACHED Transaction was denied by host
D001700 INVALID AMOUNT Transaction was denied by host
D001800 EXTERNAL DECLINE Transaction was denied by host
D001900 SYSTEM ERROR Transaction was denied by host
D002000 Surcharge screen should have been displayed Check the transaction from the host and try again. Check BIN List
D002100 ROUTING LOOKUP PROBLEM Transaction was denied by host
D002200 UNABLE TO PROCESS Transaction was denied by host
D002300 TRANSACTION NOT SUPPORTED Transaction was denied by host
D002400 Exceeds Issuer Withdrawal Limit Check the transaction from the host and try again.
D003900 No Credit Account Check the transaction from the host and try again.
D005100 Insufficient Funds Check the transaction from the host and try again. Try Balance Inquiry
D005200 No Checking Account Check the transaction from the host and try again.
D005300 No Savings Account Check the transaction from the host and try again.
D005400 Expire Card Check the transaction from the host and try again.
D005500 Incorrect Pin Check the transaction from the host and try again.
D005700 Transaction not Permitted – Card Check the transaction from the host and try again.
D005800 Transaction not Permitted – Terminal Check the transaction from the host and try again.
D006100 Exceeds Withdrawal Limit Check the transaction from the host and try again.
D007500 PIN Tries Exceeded Check the transaction from the host and try again.
D007800 No Account Check the transaction from the host and tr again.
D008000 Invalid Date Check the transaction from the host and try again.
D008300 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
D008600 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
D009100 Bank Unavailable Check the transaction from the host and try again.
D009200 System Unavailable Check the transaction from the host and try again.
D009300 Transaction Serial Number mismatch Check the terminal setting from the host.
D009400 Record format mismatch. Check the terminal setting from the host.
D009500 Routing ID mismatch. Check the terminal setting from the host.
D009600 Terminal ID mismatch. Check the terminal setting from the host.
D009700 Response Type mismatch (Reversal) Check the terminal setting from the host.
D009800 Response Type mismatch (Day Close) Check the terminal setting from the host.
D009900 Response Type mismatch (Config.) Check the terminal setting from the host.
D009A00 Response Type mismatch (Withdrawal/Balance/Transfer) Check the terminal setting from the host.
D009B00 STX error Check the terminal setting from the host.
D009C00 ETX error Check the terminal setting from the host.
D009D00 FS out (after response code) Check the terminal setting from the host.
D009E00 FS out (after retrieval reference number) Check the terminal setting from the host.
D009F00 FS out (after system trace audit number) Check the terminal setting from the host.
D00A000 FS out (after account balance) Check the terminal setting from the host.
D00A100 FS out (after available balance) Check the terminal setting from the host.
D00A200 FS out (after surcharge amount) Check the terminal setting from the host.
D00A300 FS out (after authorization response text) Check the terminal setting from the host.
D00A400 ETX wrong position Check the terminal setting from the host.
D00A500 FS out (after total cash dispense amount) Check the terminal setting from the host.
D00A600 FS out (after total non-cash dispense amount) Check the terminal setting from the host.
D00A700 FS out (after total surcharge amount) Check the terminal setting from the host.
D00A800 FS out (after config surcharge amount) Check the terminal setting from the host.
D00A900 ETX out (config) Check the terminal setting from the host.
D00AC00 Invalid data received from the host (MAC data mismatch) Check the terminal setting from the host.
D00B000 TERMINAL ID MISMATCHED
D00B100 TRANSACTION CODE MISMATCHED
D00B200 SECOND FIELD ID CODE MISMATCHED
D00B300 FIRST DES KEY WRONG SIZE
D00B400 SURCHARGE AMOUNT WRONG SIZE
D00B500 Sequence Number MISMATCHED
D00B600 INVALID RESPONSE CODE ERROR
D00B700 Authorization Number Error
D00B800 BUSINESS DATE Error
D00B900 Transaction time Number Error
D00BA00 BUSINESS DATE Error
D00BB00 Balance amount Error
D00BC00 Actual Surcharge Error
D00BD00 Sequence Number MISMATCHED
D00BF00 BUSINESS DATE Error
D00C000 Settlement Error
D00C100 Host Mac result error Check the key mode and MAC value
D00C200 ATM Mac result error Check the key mode and MAC value
D011100 REVERSAL DECLINED
D022200 PIN CHANGE DECLINED
D100000 No connection 1. Check phone number 2. Check modem cable 3. Contact phone company
D110000 Cannot receive ENQ from the host 1. Check phone number 2. Check modem cable 3. Contact telephone company
D120000 Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. 1. Check modem and modem cable connection 2. Contact telephone company
D130000 Receiving NAK more than 3 times 1. Check modem and modem cable connection 2. Contact telephone company
D140100 Disconnected by Unknown Reason 1. Check modem and modem cable connection 2. Contact telephone company
D140200 Disconnected by rejected call from remote party Try again later.
D140300 Disconnected because the local phone was picked up Try again later.
D140400 Disconnected by Forwarded 1. Check modem and modem cable connection 2. Contact telephone company
D140500 Disconnected by Unreachable 1. Check modem and modem cable connection 2. Contact telephone company
D140600 Disconnected by Congestion 1. Check modem and modem cable connection 2. Contact telephone company
D140700 Disconnected by Incompatible 1. Check modem and modem cable connection 2. Contact telephone company
D140800 Disconnected by un-known reason 1. Check modem and modem cable connection 2. Contact telephone company
D140900 Disconnected by Bad Address 1. Check modem and modem cable connection 2. Contact telephone company
D141000 Disconnected by Unavailable 1. Check modem and modem cable connection 2. Contact telephone company
D150000 1. Modem dial connection time-out (while dialing the modem). 2. No response from host for 60 seconds. 1. Check modem and modem cable connection 2. Contact telephone company
D160100 Disconnected by Bad Address 1. Check modem and modem cable connection 2. Contact telephone company
D160200 Disconnected by Unavailable 1. Check modem and modem cable connection 2. Contact telephone company
D160300 Disconnected by Out of Order 1. Check modem and modem cable connection 2. Contact telephone company
D170000 No carrier (while sending/receiving data after dial connection) Check host.
D170100 No Carrier during ENQ data receive from host Check host.
D170200 No Carrier before sending data send to host Check host.
D170300 No Carrier during sending data send to host Check host.
D170400 No Carrier during ACK/NAK data send to host Check host.
D170500 No Carrier during ACK/NAK data receive from host Check host.
D170600 No Carrier during receiving data Check host.
D170700 NAK retry error. 1. Check modem and modem cable connection 2. Contact telephone company
D170800 Send retry error 1. Check modem and modem cable connection 2. Contact telephone company
D170900 Modem initialize fail Check modem
D171000 Modem Comport Failed Check modem
D180000 No Dial Tone(in Modem dial connection) Check telephone line connection. Test Modem.
D190000 No Answer Contact telephone company (Check telephone line connection. Check phone number.)
D200000 Dial(Line) busy Try again later. Check phone number.
D210000 Time out(30sec.) for initializing modem before Modem Dial connecting Check telephone line connection. Test Modem.
D220000 not receiving EOT from HOST Check telephone line connection. Test Modem. Check host.
D230000 No response from Host – Dialing time out to Host Check telephone line connection. Test Modem. Check phone number.
D250000 Cannot connect to the host Check telephone line connection
D251000 Timeout while Sending Check telephone line connection
D251100 Communication error while Sending Check telephone line connection
D251200 Socket error while Sending Check telephone line connection
D251300 Timeout while Receiving Check telephone line connection
D251400 Communication error while Receiving Check telephone line connection
D251500 Socket Error while Receiving Check telephone line connection
D320000 No response from Host/Dialing time out to Host Check telephone line connection
D320100 Outbound call is aborted Check telephone line connection. Test Modem.
D320200 Fail to dial out Check telephone line connection. Test Modem.
D320300 No Line Reply
D320400 Get Line ID Failed
D320500 Modem Comport Failed
D320600 Call Failed
D320700 No Answer
D320800 Modem Call Other Error
D410000 CRC Mismatch Check telephone line connection
D410100 No CRC Received Make sure that the host i using CRC T
DA0xxx0 Host Denial Error Refer to for organization
DA(0)00300 PIN ERROR Transaction was denied by host
DA(0)00400 INVALID PIN Reboot ATM
DA(0)00500 BANK UNAVAILABLE Transaction was denied by host
DA(0)00600 CARD NOT SUPPORTED Transaction was denied by host
DA(0)00700 INSUFFICIENT FUNDS Transaction was denied by host
DA(0)00800 INELIGIBLE TRANSACTION Transaction was denied by host
DA(0)00900 INELIGIBLE ACCOUNT Transaction was denied by host
DA(0)01000 DAILY LIMIT EXCEEDED Transaction was denied by host
DA(0)01100 UNABLE TO PROCESS Transaction was denied by host
DA(0)01200 Invalid transaction Check the transaction from the host and try again.
DA(0)01300 Invalid amount Check the transaction from the host and try again.
DA(0)01400 Invalid card number Check the transaction from the host and try again.
DA(0)01500 UNABLE TO PROCESS Transaction was denied by host
DA(0)01600 WITHDRAWAL LIMIT ALREADY REACHED Transaction was denied by host
DA(0)01700 INVALID AMOUNT Transaction was denied by host
DA(0)01800 EXTERNAL DECLINE Transaction was denied by host
DA(0)01900 SYSTEM ERROR Transaction was denied by host
DA(0)02000 Surcharge screen should have been displayed Check the transaction from the host and try again. Check BIN List
DA(0)02100 ROUTING LOOKUP PROBLEM Transaction was denied by host
DA(0)02200 UNABLE TO PROCESS Transaction was denied by host
DA(0)02300 TRANSACTION NOT SUPPORTED Transaction was denied by host
DA(0)03900 No Credit Account Check the transaction from the host and try again.
DA(0)05100 Insufficient Funds Check the transaction from the host and try again. Try Balance Inquiry
DA(0)05200 No Checking Account Check the transaction from the host and try again.
DA(0)05300 No Savings Account Check the transaction from the host and try again.
DA(0)05400 Expire Card Check the transaction from the host and try again.
DA(0)05500 Incorrect Pin Check the transaction from the host and try again.
DA(0)05700 Transaction not Permitted – Card Check the transaction from the host and try again.
DA(0)05800 Transaction not Permitted – Terminal Check the transaction from the host and try again.
DA(0)06100 Exceeds Withdrawal Limit Check the transaction from the host and try again.
DA(0)07500 PIN Tries Exceeded Check the transaction from the host and try again.
DA(0)07800 No Account Check the transaction from the host and try again.
DA(0)08000 Invalid Date Check the transaction from the host and try again.
DA(0)08300 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
DA(0)08600 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
DA(0)09100 Bank Unavailable Check the transaction from the host and try again.
DA(0)09200 System Unavailable Check the transaction from the host and try again.
DA(0)09300 Transaction Serial Number mismatch Check the terminal setting from the host.
DA(0)09400 Record format mismatch. Check the terminal setting from the host.
DA(0)09500 Routing ID mismatch. Check the terminal setting from the host.
DA(0)09600 Terminal ID mismatch. Check the terminal setting from the host.
DA(0)09700 Response Type mismatch (Reversal) Check the terminal setting from the host.
DA(0)09800 Response Type mismatch (Day Close) Check the terminal setting from the host.
DA(0)09900 Response Type mismatch (Config.) Check the terminal setting from the host.
DA(0)09A00 Response Type mismatch (Withdrawal/Balance/Transfer) Check the terminal setting from the host.
DA(0)09B00 STX error Check the terminal setting from the host.
DA(0)09C00 ETX error Check the terminal setting from the host.
DA(0)09D00 FS out (after response code) Check the terminal setting from the host.
DA(0))09E00 FS out (after retrieval reference number) Check the terminal setting from the host.
DA(0)09F00 FS out (after system trace audit number) Check the terminal setting from the host.
DA(0)0A000 FS out (after account balance) Check the terminal setting from the host.
DA(0)0A100 FS out (after available balance) Check the terminal setting from the host.
DA(0)0A200 FS out (after surcharge amount) Check the terminal setting from the host.
DA(0)0A300 FS out (after authorization response text) Check the terminal setting from the host.
DA(0)0A400 ETX wrong position Check the terminal setting from the host.
DA(0)0A500 FS out (after total cash dispense amount) Check the terminal setting from the host.
DA(0)0A600 FS out (after total non-cash dispense amount) Check the terminal setting from the host.
DA(0)0A700 FS out (after total surcharge amount) Check the terminal setting from the host.
DA(0)0A800 FS out (after config surcharge amount) Check the terminal setting from the host.
DA(0)0A900 ETX out (config) Check the terminal setting from the host.
DA(0)0AC00 Invalid data received from the host (MAC data mismatch) Check the terminal setting from the host.
DA(0)0B000 TERMINAL ID MISMATCHED
DA(0)0B100 TRANSACTION CODE MISMATCHED
DA(0)0B200 SECOND FIELD ID CODE MISMATCHED
DA(0)0B300 FIRST DES KEY WRONG SIZE
DA(0)0B400 SURCHARGE AMOUNT WRONG SIZE
DA(0)0B500 Sequence Number MISMATCHED
DA(0)0B600 INVALID RESPONSE CODE ERROR
DA(0)0B700 Authorization Number Error
DA(0)0B800 BUSINESS DATE Error
DA(0)0B900 Transaction time Number Error
DA(0)0BA00 BUSINESS DATE Error
DA(0)0BB00 Balance amount Error
DA(0)0BC00 Actual Surcharge Error
DA(0)0BD00 Sequence Number MISMATCHED
DA(0)0BF00 BUSINESS DATE Error
DA(0)0C000 Settlement Error
DA(0)0C100 Host Mac result error Check the key mode and MAC value
DA(0)0C200 ATM Mac result error Check the key mode and MAC value
DA(0)11100 REVERSAL DECLINED
DA(0)22200 PIN CHANGE DECLINED
F000100 Number of Bill is not inputted Enter number of bill. (required)
F000200 Parameter is not properly set (Surcharge Owner) Enter surcharge owner. (required)
F000300 Parameter is not properly set (Surcharge Amount) Enter surcharge amount. (required)
F000400 Parameter is not properly set (Adver. Text refreshing timer) Enter A text refresh timer. u
F000500 Parameter is not properly set (Advertisement text) Enter Ad text.
F000600 Parameter is not properly set (Dispense limit) Enter Dispense limit.
F000700 Parameter is not properly set (Denomination) Enter Denomination. (required)
F000800 Parameter is not properly set (Fast Cash) Enter Fast Cash amount.
F000900 Master Key Index invalid Check Master key index.
F000A00 Master Key empty Enter Master key. (required)
F000B00 Host Phone Number is not inputted Enter Host phone number. (required)
F000C00 Error Retry Timer is not inputted Enter Retry timer.
F000D00 RMS Password is not inputted in RMS Enable Enter RMS password.
F000E00 RMS Phone Number is not inputted in RMS Enable Enter RMS phone number.
F000F00 Terminal Number is not inputted Enter Terminal number. (required)
F001000 Routing ID is not inputted Enter Routing ID. (required)
F001100 Master Key Serial Number is not inputted Enter Master key serial number.
F001200 Non-Cash Type text is not inputted Enter Non-cash type text.
F001300 Parameter is not properly set Check proper parameters in setting.
F001400 NVRAM Failure Try to clear NVRAM
F001500 ATM Serial No. Empty Enter ATM serial number. (required)
F001600 Default master password was not changed
F001F00 Machine serial number is not set Check serial number. 2. Set serial number.
F002F00 Host type is not set Check host type. 2. Set host type.
F003F00 Communication ID invalid (only triton) Contact to technician support team .
F004F00 EPP(Pinpad) key mode is invalid 1. Check modem cable 2. Contact to technician support team
F005F00 Denomination is invalid 1. Check modem cable 2. Contact to technician support team
F006F00 Failed Host Connection! 1. Check Host Connection. 2. Contact to technician support team.
F007F00 Invalid Exchange Rate Download the exchange rate from RMS
F00FF00 Failed to write Journal 1.Back up journal to thumb drive 2.Clear journal 3.Reboot ATM
FFFFFFF NVRAM is broken 1. Reset Master Password 2. Clear NVRAM
POWERAB UPS ABNORMAL Check UPS
POWERAC POWER OUT OR AC OFF Check AC power status and environment
POWERBA BATTERY LOW 1. Check AC power status and environment 2. Check UPS
SDN0100 Service Panel (SPL) communication error Check the cables and connections.